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Contact us

 

 

How to purchase from us:

  • Purchasing from our website, you can directly check out from our website with a credit card  if you  live in the United States.
  • Phone, Fax or Email, if the purchase needs to be made by P.O, C.O.D, using your carriers account or would like to know more information about the products.
  • New account: you can set up a 30 day term account with at least 3 credit/trade references. This process can take up to 2-3 days. A D&B's number with good rating will increase turnaround time.
  • International orders please email, fax or call us directly, or contact our distributors. We only accept bank wire transfer or PayPal payments for international purchases.
  • Warranty: all of our products carry a standard one year limited warranty. For more information please read our Enhance Warranty Terms and Conditions

 

Return Policy:

 

SMTmax Corp. has a one week money back guarantee after you receive your order in the United States. You can return all non-used items with the same packaging for any reasons within one week of your original invoice and get a full refund, excluding S&H fees. You will have to pay return shipping cost. This guarantee applies to all “In Stock” products only and does not apply to “Samples”, “Custom Orders” and “Special Orders”.

Products can be returned within 30 days and 25% restocking fee will be applied. Custom or specially made order items will not qualify for return.

The customer is responsible for repacking in original conditions to avoid damages during return shipping; damages can lead to shipping claim and longer refund time. After we receive a returned product, it can take up to 72 hours to process the return. Afterwards we will issue the refund based on how the order was paid.

 

Products damages due to shipping:

 

Our products are well packed and inspected before shipping. Always inspect for any signs of damages on packing boxes while you receive a shipment and before signing the carrier’s acceptance. If you find any damages, please notify the driver and make notes in the shipping comment section, accordingly before signing. If product is damaged, contact us within 3 days after you receiving your order. In order to process your damaged products, we need you to send us pictures of damaged products. Fill up our RMA (Return Material Authorization) form. We will not cover any inconvenience other than our product.

If you have any questions regarding returns, claims or shipping, please contact our Claims Department at (909) 393-8700 or by email at sale@smtmax.com.

 

 

Main Office

Tel: 1-877-589-9422

       (909)393-8700
       (909)393-8720
       (909)393-8725
       (714)614-4896

Fax: (909)393-8766

Add: 5675 Kimball Ct Chino, CA  91710 USA

Emails:
sale@smtmax.com
            
info@smtmax.com

                                                   Directions

China Office

Tel: (86)10-88928621
      (86)10-88923621
      (86)13241416997
FAX:(86)10-88923621-808

Add: AOMAI XIANG KANG (OMXIE) BEIJING
Unit A106, No1 Building of Lingxiu,
GuChengDa St. ShiJingShan District,
Beijing 100043, China
Email: 
china@omxie.com 

                                                   Chinese web

Australia Office

Tel: 1800 444 344
Add: 33 Production Drive, Alfredton, VIC, 3350, Australia
Email: 
australia@smtmax.com 

                                                Australia Web

Spain Office

Tel: 34 647703353
Email: contacto@induslab.eu  

                                                Spain Web

Indonesia Reseller(Jakarta office):

Tel: +62 81 212711616
Fax: +62 21 22453592
Company: PT. Palema Jaya Abadi
Add: Jl. Raya Tipar Cakung no. 18 East Jakarta - Indonesia 13910
Email: Indonesia@smtmax.com